OBSERVABILITY & DATA DESIGN
- Designing an internal AI observability dashboard that turns dense, complex data — response times, user drop-off points, conversation success rates, escalation trends — into an intuitive, at-a-glance view for the product and AI team of where and why sessions fail.
AI & PRODUCT DESIGN
- Built Figma plugins that reduce design-to-engineering handoff prep time, tightening design system integrity through implementation.
- Prototype rapidly using Windsurf vibe-coding to close the gap between design exploration and engineering build, working daily with engineers to validate technical feasibility.
ENPHASE AI ASSISTANT — FLAGSHIP GENAI PRODUCT, 0 → 1 (B2B/B2B2C ENTERPRISE PLATFORM)
- Owned end-to-end UX architecture — user flows, logic mapping, edge-case definition — from problem definition to production launch across 3 enterprise surfaces (Enlighten Manager, Website/Store, Installer Toolkit); the first AI product Enphase shipped to consumers.
- Ran alpha/beta research with 50,000+ users, analyzing 95,300+ messages and 831 escalated sessions; identified three critical failure modes that reshaped the conversation flow, driving 87.35% satisfaction and <1% escalation rate.
- Defined interaction patterns and conversation design principles across multiple B2B touchpoints, and communicated design decisions and rationale to cross-functional stakeholders through storyboards, high-fidelity mock-ups, and interactive prototypes across sprint cycles.
DESIGN SYSTEMS & ICONOGRAPHY
- Built SolarIS 2.0, Solargraf's first token-based design system with 10+ configurable components, establishing a shared design-engineering language and scalable UI foundation.
- Created a 40+ icon system defining 10+ visual principles for consistency across the product suite.
ENTERPRISE WORKFLOW DESIGN
- Redesigned Solargraf's Design Tool — restructured IA and feature hierarchy to simplify a dense, complex B2B workflow; shipped Express Editor, cutting average proposal edit time by ~40%.
- Built a reusable data-visualization framework (chart behavior, legends, hover/empty states), standardizing analytics across all Solargraf dashboards.
- Designed an AR-based self-resolution guide for residential solar users (M.Des thesis), estimated to reduce inbound support calls by 50,400+ per year. Honourable Mention at Ennovate'23 (130+ global entries).